COMMON QUESTIONS
We are currently shipping within 3-5 business days from the time your order was placed. You will receive an email with UPS tracking once the item ships from our warehouse. Please note that the email will be sent to the email address your account is u
Please email us at [email protected]. Be sure to include the following in your email:. We will email you a Return Label to send the wrong item back to us. Once we receive the return package, we will then be authorized to either send a replacement
All orders are marked as fulfilled on our end once they leave our warehouse.
Download Our Return Form Here
Beck does keep our inventory within their warehouse for us, so it might take a few extra days for your bag to get shipped out. If it has been longer than 14 days, and you still have not received your bag, do not worry! Email our team at hello@emerald
Can I Add A Coupon Before/After Time Frame?. Our team here at E+I loves to offer coupons, cashback promotions, and even do giveaways!😄 We like to make some of our promotions like little parties! Everyone’s invited!🎉 Once the party is over, howeve
WHEN WILL YOU RESTOCK?. Some items sell out fast. And we mean fast fast! So, what does E+I do? We look into restocking it! 😄. Unfortunately, we do have to wait until a certain amount of people pre-authorize an item in order to restock it. We also ha
Which E+ I Vendors have Lifetime Warranties?. Our current list is:. Beck Bags. French Kande. Melania Clara. What is my next step if my item was damaged/defective?. If you received a damaged/defective product, or if your item broke/tore after an amoun
Loyalty Cashback is an amazing opportunity to earn a percentage of your item as store credit! Please keep in mind that only the amount that was purchased with a card or PayPal/Sezzle will be eligible for Cashback. (Store credit is not eligible for Lo
Who doesn’t love a good mystery? You’re at the edge of your seat. What’s going to come? What will happen next? What on earth is in an E+I Mystery Bag?!?. Let me tell you. 😉. A Mystery Bag is going to contain a random selection of items. But the kick
At Emerald + Ivy we highly value fun, teamwork, and respect. We pour into our customers and strive to establish loving connections and relationships with them. Unfortunately, there are times where lines become blurred and expectations are not met. Wh
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Gift Cards are exempt from being returned.
When Should I Expect a Reply?. Our business hours are:Monday - Friday7:00am - 3:00pm*excluding some holidays.
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Guess what!?. Emerald + Ivy offers local drop-offs! 😍. What you need to know:. The drop-off location will be 5150 W Phelps Rd Suite 2 Glendale AZ 85306. Drop-off time is from 8 am- 1 pm. Our warehouse is open Monday-Friday with the exception of cert