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Where is my order?

We are currently shipping within 3-5 business days from the time your order was placed. You will receive an email with UPS tracking once the item ships from our warehouse. Please note that the email will be sent to the email address your account is u

Help! I received the wrong item!

Please email us at [email protected]. Be sure to include the following in your email:. We will email you a Return Label to send the wrong item back to us. Once we receive the return package, we will then be authorized to either send a replacement

Why does my order say fulfilled when tracking shows that it is still in transit?

All orders are marked as fulfilled on our end once they leave our warehouse.

Download Return Form

Download Our Return Form Here

When will my Beck Bag be shipped out?

Beck does keep our inventory within their warehouse for us, so it might take a few extra days for your bag to get shipped out. If it has been longer than 14 days, and you still have not received your bag, do not worry! Email our team at hello@emerald

Can I add a coupon before/after the discount timeframe?

Can I Add A Coupon Before/After Time Frame?. Our team here at E+I loves to offer coupons, cashback promotions, and even do giveaways!😄  We like to make some of our promotions like little parties! Everyone’s invited!🎉  Once the party is over, howeve

When will you restock?

WHEN WILL YOU RESTOCK?. Some items sell out fast. And we mean fast fast! So, what does E+I do? We look into restocking it! 😄. Unfortunately, we do have to wait until a certain amount of people pre-authorize an item in order to restock it. We also ha

Which E+ I Vendors have Lifetime Warranties?

Which E+ I Vendors have Lifetime Warranties?. Our current list is:. Beck Bags. French Kande. Melania Clara. What is my next step if my item was damaged/defective?. If you received a damaged/defective product, or if your item broke/tore after an amoun

What Is Loyalty Cashback?

Loyalty Cashback is an amazing opportunity to earn a percentage of your item as store credit! Please keep in mind that only the amount that was purchased with a card or PayPal/Sezzle will be eligible for Cashback. (Store credit is not eligible for Lo

What is a Mystery bag/Swag bag?

Who doesn’t love a good mystery? You’re at the edge of your seat. What’s going to come? What will happen next? What on earth is in an E+I Mystery Bag?!?. Let me tell you. 😉. A Mystery Bag is going to contain a random selection of items. But the kick

We reserve the right to refuse service to anyone.

At Emerald + Ivy we highly value fun, teamwork, and respect. We pour into our customers and strive to establish loving connections and relationships with them. Unfortunately, there are times where lines become blurred and expectations are not met. Wh

How Do I Shop?

Download our App to shop! Now available on IOS and Android! Or visit Emeraldivy.shop.

Can I Return A Gift Card?

Gift Cards are exempt from being returned.

Contact Us

When Should I Expect a Reply?. Our business hours are:Monday - Friday7:00am - 3:00pm*excluding some holidays.

How to Share & Earn Credit

We go LIVE daily! Earn credit today by downloading our app!Download our FREE Emerald and Ivy app from your App or GooglePlay Store to get started sharing and earning credit today!.

Local Drop-Offs

Guess what!?. Emerald + Ivy offers local drop-offs! 😍. What you need to know:. The drop-off location will be 5150 W Phelps Rd Suite 2 Glendale AZ 85306. Drop-off time is from 8 am- 1 pm. Our warehouse is open Monday-Friday with the exception of cert