Damaged/Defective Item PolicyUpdated a year ago
If you received a damaged item, then please feel free to contact our Customer Service team at [email protected].
INFORMATION TO PROVIDE IN THE EMAIL:
Pictures of the damaged item(s)
HOW LONG DO I HAVE TO SUBMIT A DAMAGE REQUEST?
Like our returns, damages must be submitted within 30 days and must be unworn, unwashed, unused, and unaltered. Please make sure to inspect your purchase within the 30-day timeframe, seeing as we will not be able to accept any damage requests after then.
WHAT WILL HAPPEN WITH MY DAMAGED ITEM?
Customers will be issued a full refund including the shipping cost. Customers may be asked to send the damaged item(s) back for a quality inspection that we need to report to our vendor.
*E+ I reserves the right to alter and modify Damaged/Defective Item Policy at any time.