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What's Your Return Policy?Updated a year ago

We are happy to provide a full refund in the form of store credit within (30) days of the original purchase. 

All merchandise must be unworn, unwashed, unaltered, with original tags attached, free of animal hair, and in its original packaging (clear bag). Items that are FINAL SALE are not eligible for returns which includes but are not limited to: 

  • Swag Bags
  • Food, Makeup, and Beauty
  • Intimates
  • Items ending in any amount of change (ex: $.95, $.96, $.88) 
  • All Sale Codes (excluding NEWBIE codes)


  1. Verify if the item is eligible for return according to our policy.
  2. Package the item(s), including our return form.
  3. Send the package to us: 
    Emerald & Ivy Attn: 
    Returns Department 
    5150 W Phelps Rd, 
    Suite 1, Glendale, AZ 85306


After receiving your return and inspecting the condition of your item, we will process your return. Your refund will be issued as store credit. Please allow at least seven (7) days from the receipt of your item to process your return. NOTE: We DO NOT refund shipping on returned items and we are not responsible for return shipping fees.

*Any items rejected for return will require a re-shipping fee at the expense of the customer.

*E+ I reserves the right to alter and modify the return form at any time.


For information about how returning an item associated with Loyalty Cashback works, click here.


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