Emerald + Ivy logo
Emerald + Ivy logo



6 articles


What's Your Return Policy?

We are happy to provide a full refund in the form of store credit within (30) days of the original purchase. All merchandise must be unworn, unwashed, unaltered, with original tags attached, free of animal hair, and in its original packaging (clear b

Cancellation Policy

If you need to cancel an order, or an item on your order, please contact [email protected] Canceled items/orders will be refunded as store credit or PayPal depending on the customer's choice. Should a customer request a refund directly to the or

Damaged/Defective Item Policy

If you received a damaged item, then please feel free to contact our Customer Service team at [email protected] INFORMATION TO PROVIDE IN THE EMAIL:. Order number. Product(s) name. Pictures of the damaged item(s). HOW LONG DO I HAVE TO SUBMIT A

Price Drop Policy

WHAT CAN I DO WHEN I PURCHASE AN ITEM AND THE PRICE DROPS SHORTLY AFTER?. The first thing to do is email our customer service team at [email protected] Be sure to include:. Order number. The name of the item that recently dropped in price. If th

Exchange Policy

CAN I MAKE AN EXCHANGE?. Emerald + Ivy unfortunately does not currently offer exchanges due to being a small business. However, we do accept returns per our Return Policy. If you have any questions, please contact us at [email protected] *E+ I r

Beck Bag Return/ Exchange Policy

Returns:. Beck is happy to return any bag up to 7 days after the delivery date of the package. Any request made after the 7 days is up to the discretion of Beck International. To begin the return process, please email [email protected] to request