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What's Your Return Policy?

We are happy to provide a full refund in the form of store credit within (30) days of the original purchase. All merchandise must be unworn, unwashed, unaltered, with original tags attached, free of animal hair, and in its original packaging (clear b

Cancellation Policy

If you need to cancel an order, or an item on your order, please contact [email protected]. HOW LONG DO I HAVE TO CANCEL AN ORDER?. An order may be canceled if it has not been fulfilled and prepared for shipment. Our team manually cancels orders.

Damaged/Defective Item Policy

If you received a damaged item, then please feel free to contact our Customer Service team at [email protected]. INFORMATION TO PROVIDE IN THE EMAIL:. Order number. Product(s) name. Pictures of the damaged item(s). HOW LONG DO I HAVE TO SUBMIT A

Price Drop Policy

WHAT CAN I DO WHEN I PURCHASE AN ITEM AND THE PRICE DROPS SHORTLY AFTER?. The first thing to do is email our customer service team at [email protected]. Be sure to include:. Order number. The name of the item that recently dropped in price. If th

Exchange Policy

CAN I MAKE AN EXCHANGE?. Emerald + Ivy unfortunately does not currently offer exchanges due to being a small business. However, we do accept returns per our Return Policy. If you have any questions, please contact us at [email protected]. *E+ I r

Beck Bag Return/ Exchange Policy

Returns:. Beck is happy to return any bag up to 7 days after the delivery date of the package. Any request made after the 7 days is up to the discretion of Beck International. To begin the return process, please email [email protected] to request